Privacy Policy
At Eco Compliance Guru ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect any personal information you provide us, in line with the UK General Data Protection Regulation (UK GDPR).
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1. Who We Are
Eco Compliance Guru supports businesses operating under the Energy Company Obligation (ECO) scheme, offering compliance, administration, and delivery services.
Our contact details are:
Email: admin@ecocomplianceguru.com
Phone: 07771 145411
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2. What Information We Collect
We may collect and process personal information about you in various ways to help us deliver our services effectively and improve your experience with us.
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You may choose to give us information directly by filling out forms on our website or by communicating with us via phone, email, or other methods. This may happen, for example, when you register to use our site, subscribe to our services, request a quote, place an order, interact with us on social media, or report a problem with our website. The information you provide could include your name, contact details, business information, or other details relevant to your enquiry or service.
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In addition to the information you give us, we may automatically collect certain details each time you visit our website. This includes technical data such as your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and login information (where applicable). We may also collect information about your browsing behaviour, such as the pages you visit, products or services you view or search for, click paths to and from the site (including date and time), page response times, download errors, time spent on certain pages, scrolling activity, clicks, mouse-overs, and how you leave the site. If you call us, we may also record the phone number used to contact our customer service.
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This information helps us better understand how visitors use our site and supports improvements in website functionality, customer service, and the delivery of our services.
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3. How We Use Your Information
We use the information you provide to deliver our services efficiently and to respond promptly to any enquiries you may have. It also allows us to meet our legal and regulatory obligations and to continually improve and tailor our offerings. Finally, where you have opted in, we will use your details to send you relevant updates and information about our services.
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4. Lawful Basis for Processing
We only process your personal data where we have a valid legal reason to do so. This may include your consent, such as when you sign up to receive updates or provide information voluntarily. In many cases, we process your data to fulfil a contract with you, for example, when delivering our services or responding to your enquiries.
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We may also process data to comply with our legal obligations, such as for audit or regulatory purposes. Additionally, we may rely on our legitimate interests to operate and improve our business, as long as those interests do not override your rights and freedoms. This includes things like enhancing our services, maintaining security, and managing customer relationships.
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5. Data Sharing
We value your privacy and only share your personal data when absolutely necessary. This includes sharing with trusted third-party contractors or service providers who are directly involved in delivering ECO-related projects. In certain cases, we may also be required to share information with legal or regulatory authorities to comply with our legal obligations. Please be assured that we will never sell or rent your data to any third parties under any circumstances.
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6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. This includes providing services to you, offering appropriate aftercare, and meeting any legal or reporting requirements. If you request that we delete your personal data, we will do so, provided there is no overriding legal reason for us to retain it.
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7. Your Rights
Under UK data protection law, you have several rights regarding your personal data. These include the right to access the information we hold about you, the right to correct any inaccuracies, and the right to request that your data be erased (also known as the “right to be forgotten”). You may also have the right to restrict or object to certain types of processing, request the transfer of your data to another organisation (data portability), and withdraw your consent where it was previously given. If you wish to exercise any of these rights, please contact us at info@ecocomplianceguru.co.uk.
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8. Cookies
Our website may use cookies to improve your browsing experience and help us understand how the site is used. When you visit our site, you will be notified about the use of cookies and given the option to accept or decline them. For more details, please refer to our separate Cookie Policy, if applicable.
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9. Security
We take the security of your personal data very seriously. We have implemented a range of technical and organisational measures designed to protect your information from loss, misuse, unauthorised access, or disclosure. We continually review and update these measures to ensure the highest possible level of protection.
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10. Changes to This Policy
We may update this Privacy Policy from time to time in response to changes in the law, our services, or the way we process personal data. Any updates will be posted on this page, and we encourage you to check back regularly to stay informed.
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11. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, please feel free to get in touch with us:
Eco Compliance Guru
Email: admin@ecocomplianceguru.com
Phone: 07771 145411
If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can find more information on how to do this at https://ico.org.uk.